• Candidate must possess at least a Bachelor’s/College Degree , Computer Science/Information Technology or equivalent.
• 5-7 years of technical support.
• Experience in trouble shooting and technical problem resolution.
• Experience in a complex, large volume operation. 
• Customer service orientation and excellent written and verbal communications skills.
• Knowledge of various tools:
o IIS 6/7
o Windows Server 2003/2008
o DNS/WINS (Name Resolution)
o TCP/IP & other network considerations
o SQL Server 2005 Advanced Administration (Backup, Monitoring, Logshipping or database mirroring)
o Basic Firewall rules & proxy
o IT Infrastructure Design
o Hardware Acquisition (RAM, CPU, Disk I/O, and other hardware considerations)
o Performance Monitoring
o Capacity Planning & growth management
o Workflow (Windows Workflow Foundation)
o Client Troubleshooting & Support:  IE, Firefox, Safari, Office XP, 2003, 2007, etc.
o HTML & client side scripting (Javascript, AJAX, DHTML, XSL, XSLT, XHTML)
o Exchange & SMTP integration (Inbound and outbound email including contact objects)
o High availability:  Microsoft Cluster Services, Windows Network Load Balancing
o Storage:  Appliances, HBA’s,SAN’s, Archive Storage
o Hardware load balancing, ISA Secure Web Publishing
o Single sign-on integration
o Connection Monitoring & Troubleshooting (ADO.NET, Web Services, CDO)
o Dev, Test, Staging, Production – Staged deployments, Etc.