Person Specification

Knowledge/Experience:-
- Candidate must be Microsoft / Cisco Certified Professional (MCP,SA or SE / CCNA)         
- Candidate must have fair knowledge of LAN / WAN communication technology, networking protocols and routing protocols / Voice IP telephony
-  Knowledge of Microsoft XP, Applications Installation & Avaya IP configuration is mandatory
-  Knowledge of Microsoft Active Directory, Switches & Routers config will be preferred
-  Candidate should have knowledge of Email systems such as Lotus Notes or Microsoft exchange

Competencies/Skills:
- Candidate should be a self-starter, with excellent interpersonal, trouble shooting, problem solving and analytical skills
-  The candidate must possess good communication skills (Spoken and written)
-  Strong customer handling skills
-  Involved into complex environment handling
-  Ability to work independently or no supervision
-  Ability to manage multiple tasks
-  Strong desire and flexible attitude toward working and interfacing with a multitude of resources, internal and external, to implement solutions.
-  Detail and customer service oriented
-  Must have Passion for timely delivery of services with high standard of quality
-  Good understanding of Call center operational issues
-  He should have process orientation
-  He should be detail oriented and a strong team player
-  Should have an experience of Support with an understanding of support processes in a call center
Qualifications & Work Experience:

- Candidate must be B.E. / B. Tech / 3 Years Diploma / Graduate with 2-3 years of experience.

Desirable: Experience in Call center environment with certification in MCSE / CCNA / ITIL Foundation